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Troubleshooting Login Issues
Can login, but dashboards are blank
ome users are experiencing issues while loading the dashboard. Only menu is appearing but data in the dashboards is not rendering or showing up, leaving a blank dashboard.
Many districts have enabled ad-blocker – either native in the browser itself or as a separate extension. This is affecting the rendering of embedded PowerBI dashboards (not allowing data to be visible on the dashboard page).
➡️ Please DISABLE the ad-block extension or whitelist “http://datazone.org ” in the extension to allow the rendering of the dashboards. Here are instruction on how to check and/or disable the ad-blocker.
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NOTE: This issue is not limited to Chrome browser, however given Chrome is the default browser for many, these extensions are enabled mainly for chrome. Hence, user might be able to see the dashboards in other browsers while the same not functioning normally in Chrome. |
Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.
Not able to move beyond the sign-in page while authenticating with Google/Chrome
This issue results in the user being stuck in a “sign-in loop”. There are two possible reasons for this:
User account, while properly authenticated, is not authorized to access to DataZone app. Please contact your district’s DataZone lead in order to submit a request for your access.
If your account is setup in DataZone, it is possible you are attempting to login with a different login. Google Chrome allows you to create different login profile (i.e. personal account and work account). You should verify that you are using the correct email or user ID. Please add or change to the username for DataZone profile.
Forgot your Username or Password
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You were authenticated (made it through Google/Microsoft step), but get this error message “This page isn’t working”.
Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.
Can login, but dashboards are blank
Some users are experiencing issues while loading the dashboard. Only menu is appearing but data in the dashboards is not rendering or showing up, leaving a blank dashboard. In such cases, please check if the you have ad blocker enabled at the browser level or have any ad blocker extensions installed. If so, please disable and verify if the dashboards are getting rendered properly. If disabling/removing works, you should either keep the ad blocker disabled or white list http://datazone.org before enabling it again.
Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.
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