Accessing DataZone: Logging In & Out and Troubleshooting

Owned by Meaghen Spencer (Unlicensed)
Last updated: Sept 26, 2022
4 min read

 

How to Sign-In

 

  1. Go to DataZone website: https://www.datazone.org/   

  2. Click SIGN IN button in upper right hand corner of the page

 

 

 

3. Select either Google or Microsoft authentication method. We recommend using Google.

Select either Google or Microsoft

 

4. Authenticate using the verification code (first time use). A verification code will be sent to your district email account.

 

5. Select the appropriate account

 

6. Click on the K12 Analytics icon to access the dashboards.

 

Logging out of DataZone 

 

  1. In the upper right corner, click on the 'Person' icon.

  2. Select 'Logout'

Note: Logging out of DataZone is critical on a public or shared computer. Please be responsible with student level data access and logout when ending your session.

 

 

Troubleshooting Login Issues

 

 

Can login, but dashboards are blank

Some users are experiencing issues while loading the dashboard. Only menu is appearing but data in the dashboards is not rendering or showing up, leaving a blank dashboard.

Many districts have enabled ad-blocker – either native in the browser itself or as a separate extension. This is affecting the rendering of embedded PowerBI dashboards (not allowing data to be visible on the dashboard page).

 

Please DISABLE the ad-block extension or whitelist “http://datazone.org ” in the extension to allow the rendering of the dashboards. Here are instruction on how to check and/or disable the ad-blocker.

 

NOTE: This issue is not limited to Chrome browser, however given Chrome is the default browser for many, these extensions are enabled mainly for chrome. Hence, user might be able to see the dashboards in other browsers while the same not functioning normally in Chrome.

 

Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.

 

Error Code: HTTP ERROR 401

If you get an Error 401, this means that there is an authentication issue.

 

Not able to move beyond the sign-in page while authenticating with Google/Chrome

This issue results in the user being stuck in a “sign-in loop”. There are two possible reasons for this:

  1. User account, while properly authenticated, is not authorized to access to DataZone app. Please contact your district’s DataZone lead in order to submit a request for your access.

  2. If your account is setup in DataZone, it is possible you are attempting to login with a different login. Google Chrome allows you to create different login profile (i.e. personal account and work account). You should verify that you are using the correct email or user ID. Please add or change to the username for DataZone profile.

 

Forgot your Username or Password

If you have forgotten your username or password:

  • Contact your district administrator (your district IT/help desk). 

  • Usernames and passwords are based on district-issued credentials. 

  • For Google and/or Microsoft authentication, DataZone is unable to provide username or password reset/support.

 

 

Single Sign On Isn’t Working

This could be a Microsoft or Google Authentication issue. Try these steps:

  1. Restart your computer

  2. Login to other apps using your authentication credentials

If the steps above do not resolve the issue, create a Support Ticket.

 

 

 

Not able to log into K12 Dashboards (ERROR 500)

 

You were authenticated (made it through Google/Microsoft step), but get this error message “This page isn’t working”.

Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.

 

 

Missing Dashboard / Report Menu option

Please reach out to our support team by creating a Support Ticket. Our Support Team will help resolve the missing dashboard/report menu option.

 

technical link/Support team