User Access Request: Beginning of Year 2022
- Meaghen Spencer (Unlicensed)
- Nancy Nguyen
With the launch of DataZone 3.0, we made moved from an AD/LDAP security implementation to a SSO - Google/Microsoft AD implementation. We are in the final steps of implementing this security protocol - however, this means that we have some temporary processes for BOY in order to ensure users have access.
The information below covers how to ensure users have access to DataZone 3.0 and will direct you to the appropriate support team.
Previous Users
Staff members who had access to DataZone 2.0 have been ported over to DataZone 3.0.
If they try to login and are unable to, they should create a support ticket to get help.
New Users
If you need to add 1-3 users, create a Support Ticket HERE
If you need to add MORE than 3 users, create a support ticket and select Multiple Accounts
Use this spreadsheet and include in the support ticket - DataZone 4.0 User Access [MAKE COPY]
Users who need their Access Changed (e.g. teacher moves to principal)
Request an access or school change by creating a support ticket, HERE
Creating a Support Ticket
IMPORTANT NOTE: To create a Support Ticket, users must create an account and login to our ticketing platform via Atlassian. Once they have an account, they can easily access our Help Desk and support team to create and monitor tickets. The Help Desk user accounts ARE NOT the same as DataZone login. You must create an account to access our Help Desk.
Creating an account for DataZone Help Desk
2. Follow the steps to Sign Up
3. Use your district email address to sign-up for a Help Desk account.
Don’t forget to SAVE your password for the future!