Accessing Service Link: Logging In & Out and Troubleshooting
- Meaghen Spencer (Unlicensed)
Account Creation & Access
Only School Linked Service Coordinators have access to Service Link. Security is tightly governed and permission is granted to a coordinator from the BHSD team.
The lead BHSD team member will request access to Service Link for individual coordinators via the DataZone Help Desk.
Once the account has been created, BHSD Lead and the coordinator will be notified and the coordinator should follow the login steps below.
How to Sign-In
Go to DataZone website: https://www.datazone.org/
Click SIGN IN button in upper right hand corner of the page
3. Select either Google or Microsoft authentication method.
4. Authenticate using the verification code (first time use). A verification code will be sent to your district email account.
5. Select the appropriate account. This should be your school district email address (NOT your personal email address).
6. Click on the Service Link icon to access the the application or from the Apps dropdown.
Logging out of Service Link
In the upper right corner, click on the 'Person' icon.
Select 'Logout'
Note: Logging out of Service Link and DataZone is critical on a public or shared computer. Please be responsible with student level data access and logout when ending your session.
Troubleshooting Login Issues
Forgot your Username or Password
If you have forgotten your username or password:
Contact your district administrator (your district IT/help desk).
Usernames and passwords are based on district-issued credentials.
For Google and/or Microsoft authentication, DataZone is unable to provide username or password reset/support.
Single Sign On Isn’t Working
This could be a Microsoft or Google Authentication issue. Try these steps:
Restart your computer
Login to other apps using your authentication credentials
If the steps above do not resolve the issue, create a Support Ticket.
Not able to log into DataZone/Service Link
You were authenticated (made it through Google/Microsoft step), but get this error message “This page isn’t working”.
Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.
Can login, BUT…..
I am unable to find the correct students when I search.
Please reach out to our support team by creating a Support Ticket. Our Support Team will help troubleshoot the issue.
Service Link is not an option on my screen/dropdown.
Please reach out to our support team by creating a Support Ticket. Our Support Team will help resolve the missing application.