Known Issues
- Nancy Nguyen
- Meaghen Spencer (Unlicensed)
- Eva Meng
This page reflects known issues that affect all districts globally or all districts for a particular SIS. Issues that affect only individual districts will continue to be tracked in the support ticket.
Date Posted | Issue & Description | Districts Impacted | Workaround | Resolved/ Timeline | Tags |
|---|---|---|---|---|---|
3/5/2025 | Current year Brisbane district’s discipline data has less actions records compared to the files | Brisbane |
| Working in Progress | Discipline |
02/07/2025 | SchoolWise incorrect attendance data in 23-24 school year | All SW districts |
| Resolved on 3/3/2025 | Attendance |
02/10/2025 |
IFEP and RFEP dates are not populated in DIM_STUDENTS.
| All IC districts |
| Resolved |
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02/05/2025 | Issue: CUHSD: Discipline Action data Mismatch Description: Duplicate records for the Discipline Actions.
| Aeries District CUHSD brought up this issue. |
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| Behavior |
10/17/2024 | Issue: Graduation Master Roster / Graduation Dashboards Description: District data not displayed in the dashboards | Synergy High School districts |
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| Graduation |
9/28/2023 | Issue: Graduation Master Roster / Graduation Dashboards Description: Initially the Graduation Master Roster for students in grades 10 through 12 was unavailable in the 23-24 School year snapshot view. Now we have compiled this data using from the Master Roster at the end of the 2022-2023 school year. With 4.0 release, there is better data accuracy through CALPADS-based data conformance for course enrollments and grades. We are now working on utilizing this conformance for precise calculations of graduation requirements, including Diploma Requirements status and A-G On Track status. | Aeries Districts |
| Grad Track, Diploma Track information updated if the districts are using the CCI and CER Gradutation oriented tabled in Aeries Work in progress | Graduation |
10/27/2023 | Issue: Early Warning Indicator - Missing Graduation Risk | All High School Districts |
| Not started | EWIS |
10/27/2023 | Issue: Course Period number not populated. Description: Course Period # is not accurate in Student List / Course Enrollment list pages for Aeries Flex districts | Only Districts on Aeries Flex schedule | Workaround deployed - Period ID Column is not in the student list. |
| Course Enrollment |
No Resolutions Yet
Issue & Description | Districts Impacted | Workaround | Tags |
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Issue: Students with Concurrent Enrollments or Independent Study - Attendance % is not accurate in Student Profile. Description: Student Profile Att% is averaged when the student has concurrent enrollment and is participating in Independent Study Program and Daily Attendance is not marked
| Concurrent Enrollment - Aeries Independent Study |
| Attendance |
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Issue: Attendance % is not accurate Description: When the district does not capture All Day attendance (schools with positive attendance). This affects the daily % calculation, and capturing hourly attendance. | Aeries Alt Ed Schools with Positive Attendance |
| Attendance |
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Issue: Drill Up and Drill Down options in Metrics Description: Power BI Preview feature enables Drill up, Drill Down and Drill through. There isn't a way to disable Drill up and Drill down in the metrics with two measures in X-Axis (School year and Admin Window). | All Stacked bargraphs - Assessment. | - |
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Previously Resolved Issues:
Date Posted | Issue & Description | Districts Impacted | Workaround | Resolved/ Timeline | Tags |
|---|---|---|---|---|---|
12/5/2024 | Issue: PSAT files - file processing error Description: Automated process for PSAT files is failing due to new file format. | High School Analytics districts |
| Resolved | College Board assessments |
10/24/2024 | Issue: SAT File 24-25 Unable to process Description: File layout changes between SAT 23-24 and 24-25 file extracts - due to Digital SAT. | All High School districts |
| Resolved | CollegeBoard |
7/29/2024 | Issue: Incidents appearing for 24-25 school year Description: District has captured incorrect dates for some of the incidents - resulting in these incidents showing up for 24-25 school year instead of 23-24. | Some of the IC Districts | Once districts fix the data - ETL will automatically update information in the DW. | Resolved | Incidents |
9/20/2024 | Issue: My Classroom Dashboards are not pulling up data for some of the districts. Description: Some of the schools - My Classroom dashboards Staff information is not populating in the filter. | Aeries with Flex Scheduling |
| Resolved | My Classroom |
9/9/24 | Issue: Some users in User Management are not displaying when a view of All Users is selected, although their accounts are displaying in the export. Description: Some user accounts are not displaying when All Users is selected in the User Management app, although their account is active. They are still available in the export for Download Users. | All districts | To view all users, check the export from “Download Users” in User Management. All users in the export will still be able to log in and access their assigned apps. | Resolved. | User Management |
3/22/2024 | Issue: GPA data not accurate in Student Profile, marks and measures dashboards Description: GPA data is either miscalculated or not available across all dashboards consistently. | Some PowerSchool districts (Not all PS Districts are affected by this) |
| Resolved - with updated PS code - 07/27/2024 | GPA |
2/2/2024 | Issue: Daily Attendance % not accurate Description: For some school districts, daily attendance % prior to November 14th is not reflecting the accurate daily attendance value.
| Some PowerSchool districts |
| Resolved | Attendance |
3/1/2024 | Issues: Teacher roster in Assessments App shows both active and inactive students. Description: The Test score data entry screen in assessments app displays both currently enrolled and previously enrolled students. | Elementary School using Assessments App, |
| Resolved | District Assessments |
2/2/2024 | Issue: Fastbridge Assessments Upload Failures. Description: Fastbridge Assessments Winter files (midyear) have multiple additional columns - which caused our loaders to fail. We are waiting to confirm if this is a change from the Assessment Vendor. | Districts using FastBridge |
| Resolved | District Assessments. |
2/2/2024 | Issue: Changes to Student Course section / Classroom changes Description: When students move between classrooms, their course section enrollment is not updating in DW. | only Aeries Districts (Flex Schedule) - This is affecting My Classrooms dashboards and Assessments App. |
| Resolved | Enrollments |
12/8/2023 | Issue: TK students grade code displayed as -1, because some of the Aeries Districts have the same short and long description on Aeries COD table. in the absence of a short description, the code value is displayed. Description: TK Students are being grouped under grade code = -1. | Aeries Districts |
| Resolved | Enrollments |
10/27/2023 | Issue: Course Section Name “Not Mapped” in Enrollment courses in Aeries Description: Course Section information is not consistently available for all grades across all SISs. Course Section will be replaced with Period information. | Only Districts on Aeries Flex Schedule | Course section name has been removed from the student list. | Completed - | Course Enrollment |
10/27/2023 | Issue: Marks not reflected properly Description: Progress marks are not coming in yet | Aeries Districts |
| Resolved December | Marks |
9/28/2023 | Issue: Period absences missing Description: Period absences are missing for districts using Aeries flex schedule | Aeries Districts |
| Resolved December | Attendance |
11/3/2023 | Issue: Attendance % is not accurate Description: When the district does not capture All Day attendance in Independent Study programs.
| Aeries Independence Study Programs |
| Resolved | Attendance |
11/3/2023 | Issue: SPED numbers are not in alignment with the SIS Description: There are differences between how the data is captured across districts and whether the SIS is integrated with SPED systems. We are looking into updates to logic for the SPED indicator. | Aeries Districts |
| Resolved | Indicators |
11/10/2023 | Issue: Outage on Site-to-Site VPN with PowerSchool Cloud - Unable to sync data nightly. | All cloud hosted PS districts |
| Resolved |
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10/27/2023 | Issue: WASC Distribution - slicer is showing a number representing the academic level Description: Academic Level information is displayed as a number - we need the Academic Level verbal description. We are now capturing the course subject area and Academic level. When the Course Academic Level is not captured in the SIS - we are grouping those courses under Other Courses. | All High Schools |
| Resolved | WASC |
10/27/2023 | Issue: Course Subject in HS Courses - slicer shows abbreviation. Description: HS Course Enrollment slicer and AP / IB Course Enrollment by subject Metric are using Subject code abbreviation instead of description. | Only High Schools |
| Resolved | High School Courses |
10/27/2023 | Issue: Attendance percentages for current school year are not correct beginning in mid September. Description: Attendance % by Week and month are showing accurate numbers. | Only Aeries - Middle and High Schools |
| Resolved | Attendance |
10/5/23 | Issue: Teacher Plus role Description: The new Teacher Plus role does not function as designed and still has access to filters for Foster Youth, Homeless, and Migrant students. | All Districts |
| Resolved | App Management |
6/1/2022 | Issue: Attendance dashboards and metrics only show two years of data. Description: Metrics and dashboards related to attendance will only show two years worth of data as well as the Student profile. |
| No current workaround | Resolved - Now showing three years of data, including current year. | Attendance |
9/28/2023 | Issue: Early Warning Indicator Description: Early Warning Indicator Dashboards (EWIS) highlight students who might be high risk based on one of the following factors.
| All Districts |
| Resolved |
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9/28/2023 | Issue: Marks not reflected properly Description: A bug in the code is impacting marks metrics not properly getting reflected in My Site, Foundations (Marks) and High School marks dashboards. | Aeries districts |
| Resolved - Final Marks | Marks |
9/28/2023 | Issue: Elementary school mapping Description: Currently elementary grade teachers are not mapped to their classrooms. This is due to the difference of how the data is mapped in Aeries for districts with flex and non-flex schedule, and how the Aeries is implemented slightly differently by each district. This currently impacts the ability for teachers to see their students in My Classroom. This also impacts districts that use our assessment application for entering assessments data. | Aeries districts |
| Resolved | Assessment App |
9/28/2023 | Issue: User Management & File Management Description: Our initial goal was to map the users to DataZone roles based on how they are defined in the SIS. However, given the inconsistency of how it is managed by different districts we decided to build an application that allows district staff to manage user access to DataZone. Districts could still provide us a list of users to be bulk created as needed through our support process. While the application was ready as part of 4.0 rollout, not all districts had access to user management apps at the time of the release. | All Districts | If you have bulk user adjustments, please submit a support ticket and we will take care of it. | Resolved Permission for both apps have been provided to district leads. If you are a District Lead and do not see the apps on your DataZone landing page after you sign | App Management |
9/28/2023 | Issue: Incidents and Offenses information missing Description: My Site → Behavior and Foundations → Behavior metrics only show Actions data. Offenses and Incidents information is missing. | Aeries Districts |
| Resolved | Discipline |
9/28/2023 | Issue: Excused and unexcused absences counts are low for the past 2-3 weeks Description: which is artificially increasing the attendance percentage. We are investigating the root cause | Aeries districts |
| Resolved | Attendance |